Service Quality between e-Government Users and Administrators
نویسندگان
چکیده
منابع مشابه
Cognitive Differences in Service Quality between E-government Users and Administrators
After Taiwan governments implement it’s egovernment portal (MyeGov, www.gov.tw) in 2002 as a means of delivering better information services and resources, building quality service that encourage citizen uptake is becoming an increasing challenge. This paper addresses this issue and examines the quality divide cause by the cognitive difference between users and administrators of the egovernment...
متن کاملA Multiple-Item Scale for Assessing E-Government Service Quality
A critical element in the evolution of e-governmental services is the development of sites that better serve the citizens’ needs. To deliver superior service quality, we must first understand how citizens perceive and evaluate online citizen service. This involves defining what e-government service quality is, identifying its underlying dimensions, and determining how it can be conceptualized a...
متن کاملA Study on Evaluation of E-Government Service Quality
Service quality is the highest requirement by users, especially for the service in electronic government. During the past decades, it has become a major area of academic investigation. Considering this issue, there are a lot of researches that evaluated the dimensions and e-service contexts. This study also identified the dimensions of service quality, but focuses on a new concept and provides ...
متن کاملA Study on Evaluation of E-Government Service Quality
Service quality is the highest requirement by users, especially for the service in electronic government. During the past decades, it has become a major area of academic investigation. Considering this issue, there are a lot of researches that evaluated the dimensions and e-service contexts. This study also identified the dimensions of service quality, but focuses on a new concept and provides ...
متن کاملE-service quality model for Indian government portals: citizens' perspective
Purpose – E-government implementation evolves through different stages of maturity, enforcing changes in strategies at each level. The transitions of service maturity phases pose continuous challenges to service providers in assessing the e-service quality of web-based services used in government. This study is conducted to propose a multi item scale for assessing the e-service quality of gover...
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ژورنال
عنوان ژورنال: I-WAYS, Digest of Electronic Commerce Policy and Regulation
سال: 2009
ISSN: 1084-4678
DOI: 10.3233/iwa-2009-0194